What is a pre-authorisation?
A Pre-authorisation is a Temporary hold of a specific amount of money against the available balance on a credit or debit card. The pre-authorisation does not take funds from your account, instead it reserves them, in case a payment is needed to be taken.
Why do you need a pre-authorsation?
The pre-authorisation forms your deposit. By taking a pre-authorisation that ensures that funds are available to pay for any breakages or additional cleaning charges incurred during your stay.
Can I choose the card that I use for the pre-authorisation?
Yes. When you pay your final balance you can either choose to automatically use the same payment card for your good housekeeping security deposit or to contact us with another payment card ahead of your stay.
The access codes for entry to the property cannot be sent until your pre-authorisation is registered.
When will the pre-authorisation be released?
Once your stay is complete and we receive confirmation from our housekeepers that all is well at your holiday home we will cancel the pre-authorisation and send you a confirmation email to let you know that that has been done.
This is usually done the next working day after the end of your stay.
When accidents happen
Unfortunately we have heard all the stories before. “We are a quiet family” – yet manage to break (completely smash that is) a shower screen. “Our dog isn’t allowed upstairs or on the furniture” – yet the entire property took an additional 2 hours to clean and additional laundry due to the dog having been on every piece of furniture of the house.
Don’t get us wrong we know accidents happen. Should you accidentally break anything please let us know. If it’s minor, like a glass or a cup, rest assured, you won’t be charged but we need to know so we can organise a replacement for the next occupants .
If it’s a larger issue (e.g. the TV screen, a window or furniture etc) we would like to agree on the cost with you before you leave to avoid any issues later on.